HOW TO SCHEDULE A RIDE
PROVIDING ONLINE AND PHONE RESERVATIONS
3 Easy Steps On How to Ride with ART
Scheduling a ride with Alamo Regional Transit is easier than before. Now you can submit your reservation request online by filling in the Book Your Ride electronic form. Booking your ride by phone takes three easy steps!

Step No. 1
Call the ART Dispatch Center at 1-866-889-7433. Reservations must be made by noon the day before you need to travel. You may schedule up to 30 days in advance. Please schedule your ride as early as possible as reservations are on a first come, first served basis. Upon scheduling your reservation, the ART Dispatch Center will provide you with an approximate pick up time.

Step No. 2
Be ready to meet the ART driver at the agreed pick up location. ART drivers will wait for 10 minutes after arrival. Once boarding the ART bus, pay the driver the exact fare and you are on your way to your destination! Please note that ART drivers are not allowed to give change or enter the customer’s home.

Step No. 3
The third and final step is to schedule your return trip. Your return trip must be scheduled after your initial reservation or appointment for your first ride. To schedule your return trip, please call the ART Dispatch Center at 1-866-889-7433. You will be picked up within one hour. Please note that drivers are not expected to look for passengers who are not at the agreed pick up location.
Other Helfpul Information
ART drivers may assist with small packages and may escort passengers to and from the front door of their home or destination within reason. Drivers may also assist passengers up and down the stairs of the ART bus.

Group Trips
ART offers a Group Trip Service to be used for the public and during our normal hours of operation. Our service days and hours are below.
Service Hours: Monday - Friday, 7am - 6pm

The fee for this service is based upon the number of passengers and origination/destination of the trip.
Per Passenger Rates:
$2.00 In Town
$6.00 In County
$8.00 1 County Over
$12.00 2 Counties Over

Vehicles are available from 8 passenger to up to 32 passengers. Multiple vehicles and drivers can be booked.

The Group Trip Service can be used for, but not limited to, the following:
Senior Outings
Child Daycare Outings
Event Trips
Shopping Trips to San Antonio

Charter/Shuttle Service
ART's Charter Service is available for the exclusive use of our vehicles, during and/or outside of our normal operating hours and/or days. This service is different than the Group Trips Service in that this will secure the service only for the selected group and/or more daily/hourly availability.

The fee for this service is hourly, adding an additional 30 mins before the time the driver arrives at the pick-up location for prepping of the vehicle and 30 mins after the time the driver has completed the service for cleaning of the vehicle.

Hourly Rate: $100.00The Charter/Shuttle Service can be used for, but not limited to:
Parking Lot Shuttles
Event Site Shuttles
Group Trips Outside of our Region
Weekend Group Trips
Weekend Events

Call 1-866-889-7433, option 2 to Schedule Today!
To request online, please click the link below.
Group / Charter Form

*Discounts may be available for agencies, county, city, and local governments
*Fare Assistance programs are also available for those that qualify

Contact Us
Alamo Regional Transit
Phone: 866 889 7433
Fax: 210 832 8785
Email: needaride@aacog.com